At x99o, responsible gaming tools are completely free and available at any time. Log in, click on the profile icon, and open the "Responsible Gaming" menu. There you will find:
Deposit Limit: Set daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases are subject to a 24–48 hour cooling period.
Session Limit: Set a time limit for how long you play in one sitting — once the limit is reached, the system will alert you.
Cooling Off: Take a break for anywhere between 24 hours and 6 months. During this time you won't be able to log in and will not receive any promotional messages.
Self-Exclusion: To freeze your account for 6 months to 5 years, submit a request to support. This cannot be reversed once active.
If you can't update it from your profile, just message our live chat in Bangla and the support team will take care of it. For more details, Responsible Gaming Page here.
Deposit Limit: Set daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases are subject to a 24–48 hour cooling period.
Session Limit: Set a time limit for how long you play in one sitting — once the limit is reached, the system will alert you.
Cooling Off: Take a break for anywhere between 24 hours and 6 months. During this time you won't be able to log in and will not receive any promotional messages.
Self-Exclusion: To freeze your account for 6 months to 5 years, submit a request to support. This cannot be reversed once active.
If you can't update it from your profile, just message our live chat in Bangla and the support team will take care of it. For more details, Responsible Gaming Page here.
In most cases, deposits via bKash, Nagad, and Rocket are credited to your x99o balance within 5 minutes. Occasionally, network load may cause a slight delay — please allow up to 30 minutes.
If it's been more than 30 minutes, follow the steps below:
1. From your bKash/Nagad app, note the transaction's Transaction ID (TrxID) Please note.
2. Open x99o's live chat and provide the TrxID, amount, and time of the transaction.
3. The support team will manually verify and credit your balance — usually within 10 minutes.
If a deposit fails — meaning money was deducted but your balance wasn't updated — follow the same process. This usually happens due to a temporary payment gateway issue, and support can resolve it. Without a TrxID, verification is difficult, so make it a habit to save the TrxID for every deposit.
If it's been more than 30 minutes, follow the steps below:
1. From your bKash/Nagad app, note the transaction's Transaction ID (TrxID) Please note.
2. Open x99o's live chat and provide the TrxID, amount, and time of the transaction.
3. The support team will manually verify and credit your balance — usually within 10 minutes.
If a deposit fails — meaning money was deducted but your balance wasn't updated — follow the same process. This usually happens due to a temporary payment gateway issue, and support can resolve it. Without a TrxID, verification is difficult, so make it a habit to save the TrxID for every deposit.
You can enjoy the full x99o experience on mobile without a separate downloadable app. The website is fully mobile-optimized — all games, payments, and profile features work seamlessly on smaller screens.
For an app-like experience, however, Home Screen Shortcut You can create:
On Android (Chrome): Open x99o.best → tap the three dots (menu) on the right → select "Add to Home Screen" → give it a name → tap "Add". The x99o icon will then appear on your home screen.
On iPhone (Safari): Open x99o.best → tap the Share icon at the bottom → select "Add to Home Screen" → tap "Add".
Tapping this shortcut opens x99o.best directly — just like an app. It uses less data, requires no installation, and you'll always have the latest version.
For an app-like experience, however, Home Screen Shortcut You can create:
On Android (Chrome): Open x99o.best → tap the three dots (menu) on the right → select "Add to Home Screen" → give it a name → tap "Add". The x99o icon will then appear on your home screen.
On iPhone (Safari): Open x99o.best → tap the Share icon at the bottom → select "Add to Home Screen" → tap "Add".
Tapping this shortcut opens x99o.best directly — just like an app. It uses less data, requires no installation, and you'll always have the latest version.
No separate code is needed to claim x99o's welcome bonus — it's automatically credited to your account the first time you make a deposit after registering.
Steps:
1. Sign Up and verify your mobile number with an OTP.
2. Log in and go to the "Deposit" section.
3. Make a minimum deposit of ৳500 via bKash, Nagad, or Rocket.
4. Once the deposit is confirmed, the bonus will be added to your balance automatically.
Bonus Details: 100% bonus on your first deposit — up to ৳5,000. Deposit ৳5,000 and get an extra ৳5,000 in bonus funds, giving you a total balance of ৳10,000.
Bonus wagering requirements: Bonus funds cannot be withdrawn directly — they become withdrawable only after wagering a specified amount. Specific terms apply. Bonus Page and Terms & Conditions page. The welcome bonus can only be claimed once and applies only if you deposit within 7 days of registration.
Steps:
1. Sign Up and verify your mobile number with an OTP.
2. Log in and go to the "Deposit" section.
3. Make a minimum deposit of ৳500 via bKash, Nagad, or Rocket.
4. Once the deposit is confirmed, the bonus will be added to your balance automatically.
Bonus Details: 100% bonus on your first deposit — up to ৳5,000. Deposit ৳5,000 and get an extra ৳5,000 in bonus funds, giving you a total balance of ৳10,000.
Bonus wagering requirements: Bonus funds cannot be withdrawn directly — they become withdrawable only after wagering a specified amount. Specific terms apply. Bonus Page and Terms & Conditions page. The welcome bonus can only be claimed once and applies only if you deposit within 7 days of registration.
x99o's policy allows only one account per person. However, if two family members each use a different mobile number and a separate payment method (bKash/Nagad), they may hold two distinct accounts — even if they share the same device.
What's not allowed:
— Multiple accounts held by the same person (even under different names)
— Creating accounts under false identities to claim bonuses
— Using someone else's mobile number or payment details
What happens if you're caught: x99o's system can detect multiple accounts by analysing device fingerprints, IP addresses, and payment information. If caught, all bonuses will be forfeited and the account may be suspended.
Not sure if you've registered before? Contact live chat with your mobile number and our support team will look it up — if a duplicate account exists, they'll close one for you.
What's not allowed:
— Multiple accounts held by the same person (even under different names)
— Creating accounts under false identities to claim bonuses
— Using someone else's mobile number or payment details
What happens if you're caught: x99o's system can detect multiple accounts by analysing device fingerprints, IP addresses, and payment information. If caught, all bonuses will be forfeited and the account may be suspended.
Not sure if you've registered before? Contact live chat with your mobile number and our support team will look it up — if a duplicate account exists, they'll close one for you.
With x99o's VIP Loyalty Programme, every bet you place earns you points. As your points grow, your level upgrades automatically — no separate application needed.
VIP Level Tiers (lowest to highest):
Bronze → Silver → Gold → Platinum → Diamond → VIP Elite
What you get as you level up:
— Higher weekly cashback (from 3% at Bronze up to 15% at Elite)
— Faster withdrawal processing (priority 15-minute processing at Elite level)
— Higher limits for large deposits and withdrawals
— Dedicated account manager (from Platinum onwards)
— Birthday bonus and monthly special offers
— Invitations to exclusive tournaments and competitions
Log in and go to your profile to see your current level, total points, and how many points you need to reach the next level. For detailed terms and point calculations, Rewards Page here.
VIP Level Tiers (lowest to highest):
Bronze → Silver → Gold → Platinum → Diamond → VIP Elite
What you get as you level up:
— Higher weekly cashback (from 3% at Bronze up to 15% at Elite)
— Faster withdrawal processing (priority 15-minute processing at Elite level)
— Higher limits for large deposits and withdrawals
— Dedicated account manager (from Platinum onwards)
— Birthday bonus and monthly special offers
— Invitations to exclusive tournaments and competitions
Log in and go to your profile to see your current level, total points, and how many points you need to reach the next level. For detailed terms and point calculations, Rewards Page here.
When you win at x99o, your balance updates instantly — no waiting. Whether it's slots, Live Casino, or Sports Betting, your winnings are credited the moment the result is confirmed.
For jackpots and major prizes: For large jackpot wins, manual verification may be required — this can take up to 24 hours. It's a standard fraud-prevention process and completely normal.
Withdrawal time:
— bKash/Nagad/Rocket: typically 15 minutes to 2 hours
— During peak hours or overnight: up to 24 hours
— First-time large withdrawal (if KYC is required): up to 48 hours
To withdraw: log in → "Withdrawal" → enter the amount and account number → confirm via OTP. Your payment method must be registered in your name. If payment hasn't arrived after the expected timeframe, contact live chat with your withdrawal reference number.
For jackpots and major prizes: For large jackpot wins, manual verification may be required — this can take up to 24 hours. It's a standard fraud-prevention process and completely normal.
Withdrawal time:
— bKash/Nagad/Rocket: typically 15 minutes to 2 hours
— During peak hours or overnight: up to 24 hours
— First-time large withdrawal (if KYC is required): up to 48 hours
To withdraw: log in → "Withdrawal" → enter the amount and account number → confirm via OTP. Your payment method must be registered in your name. If payment hasn't arrived after the expected timeframe, contact live chat with your withdrawal reference number.