Data Protection

X99o Privacy Policy

This page explains in detail how x99o collects, stores, and uses your personal information. We believe transparency is the foundation of trust.

Last Updated: June 2026
SSL
256-Bit Encryption
0
Selling Data to Third Parties
24/7
Security Monitoring
Your
Your Data, Your Control
1. Introduction

X99o (https://x99o.best) takes your privacy seriously. This Privacy Policy explains what information we collect when you use the x99o platform, how it is used, and how it is kept secure.

By registering or using the x99o platform, you are agreeing to this Privacy Policy. This policy is part of our Terms & Conditionsan integral part of.

In plain terms: We use your information only to improve our services — never to sell it or share it without your permission. That is x99o's commitment.

This policy was written with Bangladeshi users in mind. If anything is unclear, feel free to contact our support team and ask in Bangla.

2. What Data We Collect

X99o collects two types of data — information you provide directly, and data generated automatically while you use the platform.

Data Type What We Collect Why It's Needed
Identity Information Full Name, Date of Birth Identity Verification, Age Confirmation
Contact Information Mobile number, email address OTP, Notifications, Support
Payment Information BKash/Nagad Number, Transaction Records Deposit & Withdrawal Process
Verification Documents National ID or Birth Registration Certificate (where applicable) Large Withdrawal Verification
Usage Data Game History, Betting Records, Login Times Service improvement & responsible gaming
Device Information IP address, browser, and device type Security & Fraud Detection
We never store your password. Passwords are kept using one-way encryption and cannot be read by anyone.
3. How We Collect Information

X99o collects data in several ways. Each method is outlined clearly below:

  • Registration Form: Your name, mobile number, and date of birth are provided directly by you. Nothing beyond what is requested in the form is collected.
  • Payment Transactions: Payment methods and amounts are recorded during deposits and withdrawals. Card numbers and payment PINs are never stored.
  • Gaming Activity: The games you play, when you play them, and how much you wager are automatically logged. This is necessary for responsible gaming oversight.
  • Cookies & Session Data: Browser cookies and session data are collected automatically. This is used to maintain your logged-in state and enhance the user experience.
  • Support Conversations: What you share with support via chat or email is recorded and used to assist you better in future interactions.
  • Verification Documents: Any documents you voluntarily submit during identity verification are stored securely.
4. How We Use Your Information

X99o uses your data only for the purposes listed below — nothing more:

  • Account Management: For login, security verification, and account protection.
  • Payment Processing: To verify your identity when processing deposits and sending withdrawals.
  • Customer Support: Previous interaction records are used to understand your issue and provide the right solution.
  • Fraud Prevention: To detect multiple accounts or unusual activity.
  • Responsible Gaming: To identify signs of excessive gaming and provide timely warnings or support.
  • Platform Improvement: To understand which features are used most and improve our services accordingly.
  • Legal Obligations: To comply with applicable laws and regulatory requirements.
  • Notifications & Offers: To send you relevant promotions and updates, with your consent.
Marketing Communications: To opt out of promotional messages, go to your profile settings and disable them. Account-related notifications cannot be turned off, as they are essential for your security.
5. Do We Share Your Information

X99o does not sell your personal information to third parties. However, limited data may be shared in certain specific circumstances:

  • Payment Processors: Necessary information is shared with bKash, Nagad, or Rocket to process deposits and withdrawals. This is essential for completing payment transactions.
  • Game Providers: When you play Live Casino or certain games, the game provider may access limited session data. Your personal identity is never shared.
  • Legal Obligations: Data may be disclosed in response to a court order or a lawful request from a regulatory authority.
  • Fraud Detection Services: Limited data may be shared with specialized services to help detect unusual activity.
In all of the above cases, only the minimum necessary information is shared. All partners operate under strict confidentiality agreements.

Your data is never shared with advertisers or data brokers. This is an unwavering policy at x99o.

6. Data Storage & Security

X99o stores your information on secure servers. The following technical and organizational security measures are in place:

  • SSL Encryption: All communication between your browser and x99o servers is encrypted with 256-bit SSL. No third party can read this data.
  • Data Encryption: Sensitive data stored on our servers — such as payment details and identity documents — remains encrypted at rest.
  • Access Controls: Only authorized staff can access specific data. Every access is logged and regularly audited.
  • Server Security: Firewall, intrusion detection systems, and 24/7 monitoring.
  • Regular Backups: Data is backed up regularly to prevent loss in the event of a technical issue.
Data Retention Period: Even after an account is closed, certain data may be retained for a defined period to meet legal obligations. Transaction records are generally kept for 5 years, while personal data is deleted 1 year after account closure (unless otherwise required by law).

No one can guarantee complete cybersecurity — and x99o is honest about that. However, we follow industry-leading standards to keep risk to an absolute minimum.

7. Cookies & Tracking

X99o uses cookies — as do almost all websites. Cookies are small files stored in your browser that help the site recognize you on your next visit.

  • Essential Cookies: To keep you logged in and maintain platform security. The platform cannot function without these.
  • Functional Cookies: To remember your preferences, such as language settings.
  • Analytics Cookies: To understand which pages are most visited and where users may be experiencing issues.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.

x99o does not use any third-party advertising tracking cookies. Your browsing habits are never shared with advertisers.
8. Your Rights

You have important rights over your personal data. x99o respects each of them:

Right to Access

You can request to know what information x99o holds about you. Contact Support and the details will be provided within 30 days.

Right to Correct Your Information

If any of your information is incorrect or outdated, you may request a correction — either directly through your profile or by contacting support.

Right to Erasure

You can request account closure and deletion of your data. Everything will be removed except information we are legally required to retain.

Right to Data Portability

You can request a copy of your data in a portable format (CSV or JSON). Submit a request to Support and it will be prepared for you.

Right to Restrict Processing

You can request that your data not be used for specific purposes, such as opting out of marketing messages.

Right to Complain

If you believe your data has been misused, file a complaint directly with x99o. You will receive a response within 48 hours.

9. Children's Information

X99o strictly does not provide services to anyone under the age of 18. Age is verified during registration, and users under 18 are not permitted to create an account.

If a minor has created an account by any means and this comes to our attention, that account will be closed immediately and all collected data will be deleted.

If a parent or guardian suspects their child is using x99o, please contact us immediately at support@x99o.best. We will take prompt action.
10. Policy Updates

X99o may update this Privacy Policy as our services evolve or to meet legal requirements. Members will be notified in advance by SMS or email whenever significant changes are made.

The date of the most recent update is always displayed at the top of this page. Continued use of the platform after any changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

  • Email: support@x99o.best
  • Live Chat: Available in Bengali on the platform 24/7
  • Response Time: Privacy-related inquiries receive a response within 48 hours

Requests such as data deletion or portability may require identity verification to confirm that you are the one making the request about your own data.

More About x99o's Privacy Commitment

Many people in Bangladesh are hesitant about sharing personal information online — and understandably so, given how often data is misused on the internet. That said, registering on x99o does require some information, since identity verification is necessary for payments and security.

X99o does not take this data responsibility lightly. Every piece of information collected has a specific purpose, and it is never used beyond that purpose. Mobile numbers are collected to send OTPs, transaction records are kept for dispute resolution, and device information is collected to prevent fraud.

Many people are concerned about payment information. At x99o, your bKash or Nagad PIN is never stored. When you make a payment, you transact directly through the bKash or Nagad system — x99o only confirms whether the payment was completed. Sensitive details like card numbers are never visible to x99o.

Some users feel uneasy knowing their gaming and betting history is stored. However, this data is retained to support responsible gaming. If x99o detects that someone is playing or losing at an unusual rate, it will offer assistance. This information is never sold or used for advertising.

Cookies have a bad reputation, but x99o uses them solely to keep the platform running smoothly. There are no third-party ad trackers on x99o. You won't see ads for a game you just played on other websites — because x99o never shares that information with anyone.

The right to erasure is an important one. Closing your account will result in most of your data being deleted, though transaction records must be kept for a period of time for legal reasons. This is a requirement of financial regulators worldwide — not a decision made solely by x99o.

In the event of a data breach or hacking incident, x99o will first notify all affected members immediately. Second, every necessary step will be taken to minimize harm. Third, the cause will be investigated to ensure it does not happen again. Transparency is a core value at x99o — no incident will ever be concealed.

Simply put, x99o's approach to privacy is straightforward: your data belongs to you. We only use what is necessary to provide our services. Earning your trust is our goal — and we are committed to keeping it.

How x99o Protects Your Information

Data protection is maintained across six layers, combining both technical and organizational measures.

End-to-End Encryption

Every piece of data between your browser and our servers is encrypted with 256-bit SSL — no one can intercept it in transit. It's as secure as your bank.

Two-Factor Authentication

OTP-based login means that even if someone obtains your password, they cannot access your account. A one-time code is sent to your mobile — only you can get in.

Minimal Data Collection

We only collect what is necessary to provide the service — nothing more. Your address or occupation, for example, is not needed, so we do not ask for it.

Restricted Staff Access

Not all staff have access to all data. Only designated employees can view specific information relevant to their role — and every access is logged.

Real-Time Monitoring

If any unusual login or transaction is detected, an automatic alert is triggered and the account may be temporarily locked if necessary.

Regular Data Purging

Data is deleted once it is no longer needed. Old session data and information from inactive accounts are cleared on a regular schedule after a set period.

Usage-Related Questions

If the app won't open or you receive an update prompt, start by checking your device's internet connection. If Wi-Fi or mobile data is on and other sites load fine, your connection is good. If an update is available, install it right away — older versions may have security vulnerabilities. If the update fails, try uninstalling and reinstalling the app. If the app isn't available or you're having trouble installing it, you can access x99o.best directly in your browser — all features are available on the website too. If the app keeps crashing, restart your phone and check that you have enough storage space. If the problem persists, contact Support with your phone model and Android/iOS version for a faster resolution.

After logging in, click the profile icon in the top-right corner. There you will find the "Transaction History" and "Betting History" options. Transaction History shows the date, amount, and status of all deposits, withdrawals, and bonus credits. Betting History contains a full breakdown of which games you wagered on, how much you staked, and whether you won or lost. You can filter records by date or payment method. If you cannot find an older record or need proof of a specific transaction, contact support with the date and amount and we will retrieve it for you.

Your Data Is Safe — Play with Peace of Mind

Read the Privacy Policy? Now you know how x99o keeps your data secure. Go ahead and register with confidence — safe gaming starts here.

Not for users under 18. Please gamble responsibly. For more information, Terms & Conditions and Responsible Gaming View page.

বাংলা